UpdateEXPERT
Premium
Knowledgebase

Send us Feedback on this Knowledgebase (Please do not submit emails asking technical support questions, Contact Support). Note: This Knowledgebase contains information for  UpdateEXPERT Premium subscribers for  6.x and 7.x (Premium).   
Disclaimer

 

forum.shavlik.com   (Shavlik Online Support)

 

Use Search (Also see left-side Navigation Pane) for article searches. Searching on specific keywords like program/feature names, error code numbers, or specific error messages works best. Use CTRL-F to do a find on a particular word in this "home" page, or in any article. Use F11 to maximize your browser viewing area. Regarding SecurityEXPERT ... all SecurityEXPERT articles say "Applies To: SecurityEXPERT" at the top. A search like disconnected and securityexpert will bring back hits on both terms, effectively excluding most UpdateEXPERT articles. A search on disconnected not securityexpert will bring back hits on disconnected where SecurityEXPERT is not mentioned in the article. 

Released - See What's New in UpdateEXPERT Premium 7.02? December, 2006

Notice - Windows 2003 SP1 is more secure - you may get "Access Denied" - Set Default Credentials

iPrism Users - Please See "iPrism/UpdateEXPERT Integration Tips" to optimize your UpdateEXPERT benefits!

Unix Users - See Getting Started with RedHat Linux & Sun Solaris for a fast start

Find out about Windows XP Service-Pack 2 before deployment!

 

 

To check on Microsoft's next security patch release, see …

Microsoft's Patch Tuesday Release Schedule

To be automatically notified of new Microsoft security patches, see …

UpdateEXPERT Patch Notification List!

To see UpdateEXPERT patch-release information, see …

UpdateEXPERT Patch Information Database

To remind yourself what an UpdateEXPERT icon means, see …

UpdateEXPERT Icons

If you have an error-#,  a message, or a symptom for Windows/Unix

UpdateEXPERT Troubleshooting Quick Reference

If certain Windows targets won't successfully query, see …

Why does my Windows Query Fail?

If you are having download issues, see …

Internet Firewall Requirements

For SecurityEXPERT,  see

SecurityEXPERT Troubleshooting Quick Reference

To learn more about patching, see …

Microsoft WebCasts

UpdateEXPERT network environment diagram.            Bookmarks for Navigating.

Frequently Asked Questions

Group Management

Installation

Querying

Leaf Agents

Validation

DMZ and Isolated Networks

Reporting

Enumeration & IP Scan

General Patch Deployment

Supported Applications

SecurityEXPERT
 


This diagram depicts the different target machines and environments supported by UpdateEXPERT. UpdateEXPERT's use of both Agentless and Agent technologies provides a broad spectrum of network support capabilities. Roll your mouse over various items and click for a popup leading to more information. Note: the red subnet below is an "isolated" network, ie., not connected to the internet. The blue subnets represent remote offices. Use mouse rollover to find popups.

 


 

Frequently Asked Questions

 

Help

 

What Platforms, Applications, and Languages does UpdateEXPERT Support? (UE0425)

 

How do I contact support? (stbernard.com)

 

How do I email an article? (UE0168)

 

Agent Architecture - UpdateEXPERT Premium Deployment Guide (PDF, stbernard.com)

 

Evaluation & Training - UpdateEXPERT Premium Evaluation Guide (PDF, stbernard.com)

 

UpdateEXPERT Premium vs. Standard (stbernard.com)

 

Licensing

 

Where do I get a copy of the License Agreement? (UE0180)

 

What Benefits Does an UpdateEXPERT Premium Subscription Provide? (UE0002)

 

How can I Demo UpdateEXPERT? (UE0181)

 

Agents

 

I need an Overview of Agent Settings? (User Manual)

 

What does the "Agent Installer" do? (UE0012)

 

What resources does a Console control? (UE0177)

 

What resources does a Master-Agent control? (UE0173)

 

Is it OK to uninstall my Master-Agent when Leafs are deployed? (UE0209)

 

What security features does UpdateEXPERT have? (UE0169)

 

Platforms

 

What ports and services does UpdateEXPERT use? (UE0270)

 

What do I need to query an agentless target? (UE0204)

 

Can I change the patch download location? (UE0036)

 

Usage

 

How should I deploy UpdateEXPERT in a large environment? (UE0289)

 

Can you give me an efficient introduction to UpdateEXPERT usage? (UE0220)

 

How Do I Confirm I Have the Latest UpdateEXPERT Patch Remediation Database? (UE0062)

 

Can you provide more detail on the UpdateEXPERT Patch Remediation Database? (UE0061)

 

Are there recommended Post-Installation tasks? (UE0008)

 

Why don't I see RECENT or NEW PATCHES listed? (UE0104)

 

Why don't I see all my machines, OR I'm seeing too many machines! (UE0083)

 

How does UpdateEXPERT deploy patches? (UE0146)

 

Are there recommended patch deployment practices? (UE0034)

 

What logging is provided? (UE0191)

 

 

 

Installation

 

How do I backup or migrate UpdateEXPERT 6.x? (UE0170)

 

How do I backup UpdateEXPERT Premium 7.x? (UE0480)

 

Are there recommended post-installation tasks? (UE0008)

 

When I launch Console, I get "mismatched version" between Console & Master? (UE0174)

 

What Security features does UpdateEXPERT have? (UE0169)

 

What resources does a Master-Agent control? (UE0173)

 

Where does UpdateEXPERT create directories and files? (UE0009)

 

Explain UpdateEXPERT Processes? (UE0150)

 

How do I configure UpdateEXPERT to download via internet proxy? (UE0011)

 

What does the "Agent Installer" do? (UE0012)

 

When I launch Agent Installer, I get "Unable to Register Directory Browser"? (UE0164)

 

How do I use the Command Line Agent Installer? (UE0013)

 

How do I Completely Uninstall UpdateEXPERT 6.x? (UE0014)

 

How do I Completely Uninstall UpdateEXPERT Premium? (UE0464)

 

Tell me about AgentUtil.exe? (UE0225)

 

Where is the Log file (ActorUserLog.txt) written? (UE0009)

 

What resources does a console control? (UE0177)

 

Why would I use multiple consoles? (UE0024)

 

Does each admin have their own console view? (UE0017)

 

What's useful about Multiple Master Agents? (UE0025)

 

How do I Connect to a Different or Multiple Master-Agents? (UE0143)

 

Why do I get errors installing from a network drive? (UE0015)

 

How do I change the Port for my initial Master-Agent? (UE0236)

 

How do I use UpdateEXPERT in a Novell NetWare network? (UE0273)

 

 

 

Leaf Agents

 

When Should I Deploy Leaf Agents? (UE0026)

 

How do Leaf Agents support Wake-on-Lan or WOL (UE0462) 

 

VBScript to Create Batch File for Leaf-Agent Mass Deployment (UE0431)

 

What does the "Agent Installer" do? (UE0012)

 

Do you have a Leaf vs. Agentless Target summary? (UE0148)

 

What is a Remote vs. Local Agent Install? (UE0022)

 

Why is my remote Leaf Agent Install failing? (UE0032)

 

Why is my local Leaf Agent install failing? (UE0031)

 

How can I know my remote Leaf Agent install will succeed? (UE0027)

 

Why does my query succeed but my remote Leaf Agent install fail? (UE0030)

 

"Connecting..." during Leaf Query doesn't go away? (UE0149)

 

What kind of encryption does UpdateEXPERT use for Leafs? (UE0072)

 

What security measures are used for Non-Leafs? (UE0171)

 

How can I determine if a Leaf Agent is installed on a system? (UE0221)

 

Deploying Leaf Agents using Active Directory Group Policies (UE0217)

 

Can I do a command line uninstall of a Leaf Agent? (UE0222)

 

Can I configure Leafs to use port assignments below 1025? (UE0265)

 

 

 

DMZ & Isolated Networks

 

How do I install a Leaf into my DMZ - Detail? (UE0073)

 

How do I install a Leaf into my DMZ - Summary? (UE0203)

 

How do I configure a NAT router? (UE0153)

 

How can I use telnet to check my firewall port? (UE0165)

 

How do I see ports in use on a machine? (UE0068)

 

Why would I use ports other than 9968? (UE0074)

 

How do I update UpdateEXPERT in an isolated network (PUP)? (UE0070)

 

How do I get patches into an isolated network? (UE0067)

 

How do I deploy IE6SP1 into an isolated network? (UE0128)

 

 

 

Enumeration & IP Scan

 

IP Scan (UE0325)

 

Why doesn't Windows NT display Active Directory?

 

Why don't I see all my machines? (UE0083)

 

Can I manage machines (by IP address) that won't enumerate? (UE0077)

 

How do I add machines to my network view? (UE0075)

 

How do I use an MLF file? (UE0079)

 

How do I remove hosts or domains from my view? (UE0078)

 

I just want to see the machines I manage (UE0080)

 

Why don't I see all "OU" containers in Active-Directory (UE0256)

 

 

 

Group Management

 

Is there a way to add machines by subnet to a group? (UE0079)

 

How can I use groups and profiles? (UE0058)

 

Is there any automated way to manage group membership? (UE0059)

 

How are "required updates" different from groups/profiles? (UE0057)

 

How do I export "required updates" to another Master-Agent? (UE0264)

 

Can I reboot systems at a scheduled time? (UE0218)

 

 

 

Querying

 

Why does my Windows query fail? (UE0103)

 

Why does my RedHat Linux Query Fail? (UE0412)

 

Why does my Solaris Query Fail? (UE0411)

 

We are required to periodically change our Administrative passwords? (UE0290)

 

How do I query a WORKGROUP when there is a DOMAIN of the same name? (UE0234)

 

Our "background query" seems really slow now? (UE0194)

 

Why don't I see RECENT or NEW PATCHES listed? (UE0104)

 

How can I make query activity "visible"? (UE0098)

 

 

 

Validation

 

Unix Validation (UE0333)

 

What is Validation? (UE0187)

 

How is Validation different than Querying? (UE0183)

 

To what extent is Validation currently implemented? (UE0125)

 

How Does Validation Work? (UE0160)

 

What causes Validation failures? (UE0195)

 

How do "Greater Than" and "Match Exactly" options affect reporting? (UE0206)

 

Where can I research DLLs? (UE0142)

 

How do I use the Validation Tab ? (UE0161)

 

Can I automate Validation? (UE0163)

 

How do I log and report on Validation Activity? (UE0162)

 

Why can't I validate all updates? (UE0126)

 

Which product files were updated to support Validation? (UE0166)

 

 

 

Reporting

 

Excel  

 

How do I Export directly to Excel? (UE0482)

 

Explain Excel's limitations in handling my CSV export? (UE0190)

 

Other

 

How do I use  the various UpdateEXPERT reports? (UE0152)

 

How do I save a copy of a report? (UE0110)

 

Are there any command line utilities to produce reports? (UE0189)

 

Can I schedule reports? (UE0106)

 

What logging is provided? (UE0191)

 

Why are my report dates wrong? (UE0258)

 

How do I export "report settings" (View|Options) to another console? (UE0271)

 

 

 

General Patch Deployment

 

Concepts

 

How does UpdateEXPERT deploy patches? (UE0146)

 

How does St. Bernard test these updates? (UE0044)

 

How is it determined whether a fix is critical? (UE0063)

 

How can I optimize my patch deployments? (UE0232)

 

Does UpdateEXPERT modify updates in any way? (UE0230)

 

What is Smart Reboot Elimination (SRE)? (UE0052)

 

Does UpdateEXPERT use Microsoft "Qchain" to deploy multiple patches? (UE0129)

 

What are "Resumable Tasks"? (UE0184)

 

Are there recommended patch deployment