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Toll Free: (866) 407-5279 Direct: (651) 407-5279 |
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Applies To: SecurityEXPERT
This article is intended as a quick reference for Error Codes, Messages and Symptoms generated by Windows/SecurityEXPERT, and provides a quick summary of the likely problem, with access to more detail. Click on this page and use CTRL-F to do a string search on this page.
Note:
The "Minds-Eye" icon 
is used to flag items below
that denote observable behaviors or
symptoms that don't necessarily produce a clear cut error message
or error number. Please contact support if you can't find your error message,
number, or issue.
See Also: UpdateEXPERT Troubleshooting Quick Reference
"You are currently in
Demo mode, the feature is only available in the Full version"
This message means your serial-number is not enabled for SecurityEXPERT.
More
(SE0087)
Cannot successfully download
any SecurityEXPERT Templates
This symptom may indicate a web proxy, firewall, or IIS Anonymous Account
issue. More (SE0091)
"Failed Downloading
Template"
This message may indicate a web proxy, firewall, or IIS Anonymous Account
issue. More (SE0091)
"Culture
'xx' is a neutral culture"
This message may indicates an IE Language configuration problem. More (SE0093)
"SecurityEXPERT
Web pages don't display correctly on Windows 2003/SP1"
This symptom may indicate the need to lighten IE security settings. More (SE0090)
"Access
Denied"
This message may mean that IIS is not controlling the Anonymous Account
password, as it usually does.. More (SE0076)
"... Incorrect
Syntax near COLLATE ..."
A message containing COLLATE most likely indicates you are trying to use
SQL 7.0 as your database, which is not supported. More
(SE0024)
"Error
Occurred in DAC function..."
This message typically occurs in a SecurityEXPERT window after you've installed
SecurityEXPERT, then try to access the SecurityEXPERT database, but your
specified database account is not valid. More
(SE0048)
"The Request
Failed with HTTP Status 503: Service Unavailable"
Some third party Internet filters, including iPrism, may block access to
SecurityEXPERT's web services. This is most likely the case if, when attempting
to download a template, you get this error message. More
(SE0029)
"Server Error in '/SecurityEXPERT'
Application - Configuration Error - Parser Error Message: Required permissions
cannot be acquired"
This is a SharePoint/SecurityEXPERT integration issue. More
(SE0084)
Server Error in '/SecurityEXPERT'
Application - Runtime Error - Description: An Application Error Occurred
on the Server
This is a SharePoint/SecurityEXPERT integration issue. More
(SE0086)
Why do SecurityEXPERT
screens sometimes display slowly?
SecurityEXPERT is a .NET application, requiring periodic JIT compilation,
screens are slower when JIT compilation occurs on the web application
server. More (SE0056)
"Could
not Change the Status to Started"
Typically seen in the Enforcement Report, and indicates that the service
on the target machine is "disabled". The solution is to also
enforce the Startup Type at the same time, setting it to either Manual
or Automatic. More (SE0060)
"Failed"
Typically seen in Enforcement Report. See Event
Log > Applications on SecurityEXPERT
Server, see SEEXEC.exe.log on target machine, in C:\WINNT\UE_Installs
directory. Contact Tech-Support
for further assistance. More (SE0059)
"Input
String was not in a correct format"
If you get this message when opening a Scan report (instead of the report
itself), it indicates that scan data is missing or corrupted for that
particular scan. Typically, it's one security point in the template or
policy causing the problem, and occurs due to expected data, like a registry
value, not being present in the registry of the system that was scanned.
It is recommended you contact Tech-Support for troubleshooting advice.
More (SE0057)
Note: the UpdateEXPERT database is used to notify the user of available Security Templates via the Security Templates Tab and the Query command. For example, the availability of security templates for other platforms and applications, such as Windows 2000 and IE, will occur as future UpdateEXPERT database updates.
"Live
Update has no change to apply"
This means your UpdateEXPERT patch database is up-to-date, and also implies
you have the latest SecurityEXPERT security templates.
More (UE0263)
Note: the SecurityEXPERT datastore are the SEDataStore.mdf and SEDataStore.ldf files in the "data" folder of MSDE (MSSQL$SBSDB) or possibly an SEDataStore database in a local instance of SQL Server, and is used store the template security point data. Storing security point data occurs when the user does a "Download" operation from UpdateEXPERT. This database also stores scan results and any other data produced by the user while using SecurityEXPERT, such as stored security profiles.
