Enabling Detailed UEActor Logging

Additional UEActor logging can be activated by contacting UpdateEXPERT Technical-Support for a registry file (*.reg).

This logging should only be enabled under the direction of the Technical-Support for detailed data collection. The registry file creates one new key with a few values as shown below:

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Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\St. Bernard Software\UpdateEXPERT\7.0\UEAgent\Settings\SbsLog]
"Logger"="UELog.LogFile"
"LogName"="SbsActorLog.txt"
"LogLevel"=dword:00000000
"Flags"=dword:ffffffff
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Enabling Logging

Double-clicking the .reg file from Tech-Support will update the SbsLog registry key as shown below.

The SbsActorLog (detailed log) is written to the same directory as the ActorUserLog, which is:

• %SYSTEMROOT%\Program Files\Common Files\UpdateEXPERT

Now that you've updated the registry, you need to stop/restart UEAgent:

> net stop ueagent ... verify all UE processes are gone ... net start ueagent

Note: keep in mind this logging creates additional I/O. Make sure there is a reasonable amount of disk free space and monitor the growth of the log file. You can stop UEAgent, save the log, delete the log, and start the UEAgent to begin a new log.

Disabling Logging

You can disable logging 2 ways:

1. Delete the following values ...

Flags
Logger
LogLevel
LogName

in ...

HKLM\SOFTWARE\St. Bernard Software\UpdateEXPERT\7.0\UEAgent\Settings\SbsLog

Stop/restart the UEAgent (same commands as above) or reboot the Master-Agent machine.

or

2. Change Flags value from ffffffff back to 0, and stop/restart UEAgent.